It is interesting how quality folks have managed to claim all and every tool from every related discipline as their own. This book is no exception. It is a compilation of many many tools of management, decision making, engineering, design, data analysis and, yes, occasionally even quality. The book attempts to be comprehansive, though it only devotes a small section on TRIZ, which is a leading set of product development and problem solving theories, while it covers Six Sigma, amuch more popular but much less useful methodology in about 3 pages. The book, however, devotes almost a third of the space to various consensus building and brainstorming methodologies that have either been proven to be ineffective, or counterproductive, and only occasionally useful.
This book can be used as a reference, but the index is less then intuitive. So, while it has nuggets of useful information, much of it is buried under piles of junk.
I have to admit that it is the best toolkit available, but it excludes or barely mentions the tools that have not made it in to mainstream by 1990′s. So, as a baseline, use it, but remember that the best, most effective tools are not in the book.

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