Being productive is a habit that can be developed and can be lost. I see it every day in the stores where employees are under-worked. When it comes time to be busy they have a hard time picking up the pace and thus lose customers and continue on with the same under-worked pattern. Keeping productively busy even during slow times is crucial for good morale. Great managers are great, partly because they can invent many productive engaging tasks for their employees and even turn routine work in to something fun.
Games, friendly competition, promotion, learning, even giving extra people time off is the key to achieving just that. But in order to do that, the manager first has to get so good at managing his/her own time that they have time to focus on managing everyone else’s workload proactively. Thus ability to effectively train and delegate is an essential component of effective growth.
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